Our Commitment
At SMEnode Labs, we stand behind the quality of our IT certification workbooks. We want you to be completely satisfied with your purchase. This Refund Policy explains the terms and conditions for requesting a refund on digital products purchased through our website.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all workbook purchases. If you are not satisfied with your purchase for any reason, you may request a full refund within 30 days of the original purchase date.
Your satisfaction is our priority. If a workbook does not meet your expectations, we will process your refund — no questions asked.
Eligible Refund Reasons
You may request a refund for any of the following reasons:
- The product content does not match the description on the product page
- The product contains significant errors or outdated information
- You accidentally purchased the wrong product
- Technical issues prevent you from accessing or using the product
- The product does not meet your study needs or expectations
- Duplicate purchase of the same product
How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team at su*****@**********bs.com
- Include your order number and the email address used for the purchase
- Briefly describe the reason for your refund request
- Our team will review your request and respond within 2 business days
You can also submit a refund request through the Contact Us page on our website.
Refund Processing
Once your refund is approved:
- Refunds are processed to the original payment method used for the purchase
- Credit card refunds typically appear within 5–10 business days
- PayPal refunds are usually processed within 3–5 business days
- You will receive an email confirmation when the refund has been issued
- After a refund is processed, access to the refunded product will be revoked
Non-Refundable Situations
While we strive to accommodate all refund requests within the 30-day window, the following situations are generally not eligible for refunds:
- Requests made more than 30 days after the purchase date
- Products purchased during special promotions explicitly marked as non-refundable
- Evidence of product redistribution or license violation
- Repeated refund requests from the same account (potential abuse)
We review each case individually and reserve the right to make exceptions based on the specific circumstances.
Bundle and Discount Purchases
For products purchased as part of a bundle or with a discount code:
- Individual items within a bundle may be refunded, with the refund amount adjusted to reflect the bundled pricing
- If the full bundle is refunded, the total bundle price will be returned
- Discount codes used on refunded orders may be reissued at our discretion
Product Exchanges
If you purchased the wrong product, we are happy to help you exchange it:
- Contact our support team with your order details and the product you would like instead
- If there is a price difference, we will process an additional charge or partial refund accordingly
- Exchanges are subject to the same 30-day window as refunds
Disputes
If you are unsatisfied with the outcome of your refund request, please reach out to us directly before initiating a dispute with your payment provider. We are committed to resolving any issues fairly and promptly.
Filing a chargeback without first contacting us may result in account suspension and delay the resolution process.
